Introduction for hotel reservation system Introduction for hotel reservation system Essay A computer reservations system or central reservation system CRS is a computerized system used to store and retrieve information and conduct transactions related to air travel, hotels, car rental, or activities. Originally designed and operated by airlines, CRSes were later extended for the use of travel agencies. Airlines have divested most of their direct holdings to dedicated GDS companies, who make their systems accessible to consumers through Internet gateways.
The front office manager works with an assistant front office manager, a night auditor, a reservations manager, and a bell captain to tend to the details of running an efficient department.
These are just a few of the responsibilities of the front office manager. The front office is a pivotal point in communication among in-house sales, delivery of service to the guest, and financial operations.
The position requires an individual who can manage the many details of guest needs, employee supervision, interdepartmental communication, and transmittal of financial information. The person who holds this exciting position can develop an overview of the lodging property with regard to finances and communication.
It sets the stage for a pleasant or an unpleasant visit.
Guests, often in an unfamiliar setting and wanting to proceed with their business or vacation plans, are eager to learn the who, what, when, where, and how of their new environment.
These employees are believed to have their finger on the pulse of the organization and the community. Front office managers must take an active part in gathering information that will be of interest to guests. They must also be active in developing procedures for the front office to disburse this information.
One of the major aspects of front desk management is reservation. According to Wikipedia a hotel reservation system also known as automated hotel reservation system is a computerized system used to store and retrieve information and conduct transactions related to reservation or booking.
Originally it was only applied by airlines but now automated reservation systems have extended to hotels and travel agencies. For hotels, an automated front desk management system is an assistance to manage marketing and sales.
Rates and availabilities can be seen by all sales channels that are using the system from a server and this is why it is sometimes called central reservation system. Automated front desk management system enable hotel managers to control and monitor front desk operations.
With due consideration to the numerous benefits offered by the computer system and the internet, it is imperative that business organizations such as hotel industries take advantage of the computer system and internet so as to reach more clients, gain more patronage and to be know globally.
With dynamism in the information technology world, it is important that customers are offered convenient and accessible services to enable them stay at edge among other competitors that are also taking advantage of information technology to enhance their business operations. It is in view of this need to digitize hotel operations that this research study is carried out to develop a front desk management solution.
The front desk managers do not have an effective system to co-ordinate the operations of its different units. The manual system of leaving information in a booklet is still being used and this limits the way information is retrieved.
Management cannot get relevant information of customers without the booklet. This constitutes a serious problem to management because information is not handy. In addition, the front desk is the most vital aspect of every hotel and there are usually multiple errors in the way billing and other customer records are computed and handled.
These problems and many more constitutes the reason this research work is carried out. The following are the objectives of the study To develop a front desk management solution for Sky point hotel Oron To showcase the relevance of front desk management solution in hotel industry To present the role of front desk management in interdepartmental communication in hotel industry.
To present the responsibilities of front desk managers To provide information about how computers are adopted to manage hotels.
It covers the only the activities of front desk management in a hotel. The study will also serve as a useful resource material to other researchers seeking for information on the subject of front desk management. Chapter one is concerned with the introduction of the research study and it presents the preliminaries, theoretical background, statement of the problem, aim and objectives of the study, significance of the study, scope of the study, organization of the research and definition of terms.
Chapter two focuses on the literature review, the contributions of other scholars on the subject matter is discussed. Chapter three is concerned with the system analysis and design.Hotel Management covers hospitality industry news, analysis, trends, finance, business, design, and people for hotel management at each level of the market.
Hotel Management provides the top news, expertise and insights into the hotel and hospitality industry. Customized Hotel Booking Forms Hotel Reservation Form - Brown background Simple hotel reservation form that allows you to select from several hotels, check-in, check-out dates and type of room with a brown background; This is a Chinese Order System and Booking Form.
It can be used to schedule and setup a registered timeframe for if you. The Priceline Group is an online travel company listed on the Nasdaq with a $61 billion market capitalization.
The company is known to help users obtain discount rates for. Global Distribution System (GDS)-Worldwide computerized reservation network used as a single point of access for reserving airline seats, hotel rooms, rental cars, and other travel related items by travel agents, online reservation sites, and large corporations.
Planning and Programming a Hotel. Jan A. deRoos. If you are planning a hotel you must balance functional, layout, and aesthetic issues to develop a property that simultaneously meets the needs of the guests, the staff, and the owner. In general, five-. The results of this study provide hotel professionals with an assessment of current methods of measuring and managing customer satisfaction in Opatija’s hotels.
Key words: customer satisfaction, service quality, measurement techniques, content analysis, hotel industry.